Veeza AI, Inc., a Delaware corporation ("Veeza AI", "we", "us"), operates veeza.ai and the Veeza AI service. We take the privacy and security of your personal data seriously. This Privacy Policy explains what information we collect, how we use it, who we share it with, and what rights you have. By using Veeza AI, you consent to the practices described in this policy.

1. Information We Collect

We collect the following categories of information to provide our visa application assistance service:

Personal Identity Information

Passport bio-page fields as printed on your passport and required by the destination government's form: full name, date of birth, place of birth, sex, nationality, passport issuing country, and marital status
Passport details: passport number, issue date, expiry date, and passport scans
National identification number, where the application requires it
Contact information: email address, phone number, and residential address

Travel and Employment Information

Travel dates, destination, purpose of visit, and accommodation details
Previous visa and travel history
Employment details: employer name, address, phone, job title, or educational institution

Documents

Passport photo images and visa-size photos
Bank statements and financial documents
Travel insurance certificates
Employment letters, flight bookings, and hotel reservations

Technical and Usage Data

IP address, browser type, device information, and operating system
Usage patterns, pages visited, and feature interactions within the platform
Chat conversation history with the assistant
Voice call transcripts (text only, never audio) when you talk to Veeza AI

Bank statements, visa photos, travel insurance and business registration documents are optional. You choose whether to upload them, and we ask for one only if your application needs it.

2. How We Use Your Data

We use the collected information exclusively for the following purposes:

Preparing and submitting visa application forms on the relevant visa application portals on your behalf
Generating official visa application documents
Booking visa appointments at application centres
Reviewing uploaded documents against embassy requirements
Generating supporting documents (cover letters, travel itineraries) for your application
Sending you notifications about appointment confirmations, payment reminders, and application status updates
Improving our Service through aggregated, anonymized analytics

We do not sell your personal data. We never share your passport, documents, application details or contact information with advertisers.

3. Data Storage and Encryption

Your data is stored with established cloud infrastructure providers and protected with industry-standard encryption:

Everything you send us travels over encrypted connections (TLS), and our site only loads over HTTPS
Your data, uploaded documents and backups are encrypted at rest with AES-256
Uploaded documents are kept in private storage that is never public. Files open only through private links that expire after a short time
Card payments are handled by PCI DSS certified payment processors. We never see or store your full card number

4. Third-Party Data Sharing

We share your data only with the following categories of third-party services, and only as necessary to provide the Service:

Visa Application Portals: Your personal and travel data is submitted to the relevant visa application portals as part of your visa application. This is the core purpose of the Service.

Payment Processors: Payment information (card details) is processed by our payment processor. We do not store your full card numbers.

Communication Providers: Your phone number and name may be used to send appointment confirmations and status updates via messaging and email services. You can opt out by contacting us.

Technology Providers: We use third-party technology services to power features such as our chat assistant, document review, and application processing. These providers process data under strict agreements and do not use your data for their own purposes. If you start a voice call with Veeza AI, your microphone audio is processed in real time by a speech service so it can understand and answer you. We do not keep the audio. We keep a text transcript of the call so we can review calls for safety and quality and improve the service. If you do not want a transcript kept, please do not start a call; you can also contact us to have a transcript deleted.

Connected Email (optional): If you choose to connect your email account through Connected apps, we access it only to detect messages from official visa authorities and to place drafts you send yourself. Messages we keep for your case are encrypted at rest. Disconnecting deletes the stored copies.

Cloud Infrastructure Providers: Our platform is hosted on third-party cloud infrastructure providers that process data as part of securely hosting and operating the Service.

We do not share your data with any other third parties. We do not sell or rent your personal information.

Veeza AI's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

5. How Long We Keep Your Data

We keep your information in your account so you never have to enter it twice. Your passport details, documents and travel history stay ready for your next trip.

You can ask us to delete your data at any time by writing to info@veeza.ai, and we will delete your account and everything in it. The only records we keep after that are the payment records that tax and accounting laws require us to keep.

6. Your Rights

Wherever you live, you have the following rights over your personal data:

Right of Access: You can request a copy of all personal data we hold about you.

Right of Correction: You can request correction of any inaccurate or incomplete personal data.

Right of Deletion: You can ask us to delete your account and all of your personal data. We will do so within 30 days of your request, keeping only the payment records the law requires.

Right of Portability: You can request your data in a structured, machine-readable format.

Right to Withdraw Consent: You can withdraw consent for data processing at any time, though this may affect our ability to provide the Service.

To exercise any of these rights, email info@veeza.ai from the address on your account. We will respond within 15 business days.

7. Security Measures

We follow established security practices to keep your data safe:

Access to your data is limited to the team members who need it to handle your application, and every access to our production systems requires multi-factor authentication
Our databases enforce access rules so that each customer can only reach their own data, and we test those rules regularly
Passport and national ID numbers are kept out of our analytics tools
We do not use your passport, documents or personal details to train AI models
We review our systems regularly and monitor them for potential threats

While we take every reasonable precaution, no method of electronic storage or transmission is 100% secure. We cannot guarantee absolute security, but we will promptly notify affected users in the event of a data breach.

8. Cookies and Tracking

We use a minimal set of cookies and tracking technologies:

Essential Cookies: Authentication tokens and session management. These are strictly necessary for the Service to function.

Analytics: We use anonymized analytics to understand how users interact with our platform and improve the experience. Our analytics tools do not track individual users across other websites.

Advertising: With your consent, we use an advertising measurement cookie to understand which of our ads bring visitors to the site. Declining it does not affect the Service in any way.

When you first visit, a banner lets you accept all cookies or keep only the essential ones. You can change or clear your choice at any time through your browser settings. Disabling essential cookies may prevent you from using the Service.

9. Children's Privacy

Veeza AI is not intended for use by individuals under 18 years of age. We do not knowingly collect personal data from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at info@veeza.ai and we will promptly delete it. Note: a parent or guardian may use the Service on behalf of a minor applicant, in which case the parent/guardian is responsible for the data provided.

10. Where Your Data Is Processed

Veeza AI, Inc. is a Delaware corporation based in the United States. We serve travellers around the world, so our team and technology providers may process your data in countries other than your own, including the United States. Wherever that happens:

We process your data only to provide the service you asked for, or with your consent
Every provider that handles your data is bound by contract to protect it and to use it only on our instructions
Your data receives the same protections described in this policy
If a security incident affects your data, we will notify you and the relevant authorities as the law requires

11. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email or a prominent notice on our website at least 14 days before they take effect. Your continued use of the Service after the effective date of revised policy constitutes your acceptance of the changes. We encourage you to review this page periodically.

12. Contact Us

For privacy-related questions, data requests, or concerns, please contact us:

Email: info@veeza.ai

Entity: Veeza AI, Inc.

Registered in: Delaware, United States